Frequently Asked Questions

1. What is Clarke Jewellers return policy?
2. What if my jewellery is damaged when I receive it?
3. Notes on Ordering Wedding Rings
4. What if I order the wrong ring size?
5. What delivery methods do you offer?
6. Taxes & Duties
7. Does the item come packaged?
8. What guarantee does Carol Clarke Jewellers give?
9. Are my credit card details safe?
10. How do I order if I do not want to give my credit card details on the Internet?

What if I order the wrong ring size?

As many of our rings are handmade to order it is crucial that you give us the correct ring size. Handmade rings cannot be easily sized. Therefore there is a US$45 charge if the ring has to be remade due to an incorrect ring size being provided. In such a case the customer will also incur the return shipping charges.

However, this scenario can be easily avoided by following the guidelines below. Here are some guidelines to follow to be sure you're ordering the correct size:

1. We suggest that you have your finger sized a few times as most fingers tend to get slightly larger on warm or hot days and on cold days the fingers are usually smaller

2. We suggest that you have your finger sized by a professional jeweller in a reputable jewellers, or by someone who has a lot of experience in sizing fingers

3. Most reputable jewellers should have three sets of ring keys; a very narrow set around 2.5mm wide; a medium set, around 3.5mm; and a very large set around 7.00mm wide. So if you are ordering a ring that is 7.00mm wide it is imporant that you have your finger sized with a large set of keys (eg the 6.75mm wide keys). If you are ordering a ring which is 4.0mm wide you should have your finger sized with a set of medium ring keys, and if the ring you are ordering is a narrow ring (e.g. 2.0mm wide) your finger should be sized with the 2.5mm wide ring keys. Please ensure that your jeweller uses the correct keys

What if my jewellery is damaged when I receive it?

If the goods you receive from us are damaged in any way please return them within 14 days of your receipt of the goods for a replacement or a full refund.

Returns Policy

When you purchase a piece of our jewellery you have the right to return the item unused and in its original packaging within 30 days for a full refund. The cost of the return shipping is the full responsibility of the customer and so you will be liable to pay the return shipping costs.

You should inspect your item of jewelry as soon as you receive it and report any damage or loss to us immediately. We are obliged to rectify the problem once we have satisfactorily established that the item has been damaged. We will then replace the item for you. All products should be returned to:

C. Clarke
7 Royal Hibernian Way
Dawson St
Dublin 2
IRELAND

Please write 'repair' on the outside of the packet and please ensure that the item is insured by you before you mail it.

IRISH JEWEL.COM DOES NOT REFUND THE COST OF SHIPPING FOR ITEMS THAT THE CUSTOMER DOES NOT LIKE OR HAS CHANGED THEIR MIND ABOUT. WE REFUND THE POSTAGE IF THE ITEM IS BROKEN OR DAMAGED DURING MANUFACTURE.

Delivery

We carry stock of most items that are on our site. However, some items such as wedding bands have to be specially made and will take 21 - 28 days to have made and hallmarked. Also some Celtic rings with patterns have to be made as they cannot be sized. These will also take 21 - 28 days.

If we find that there will be a delay in getting your order to you we will contact you immediately to let you know.

We offer the following delivery methods:

Delivery Method	Price	Delivery Time
Registered Airmail	$12	5 - 8 Days depending on delivery address
Fed-Ex Courier Service	$26 - USA & Canada $28 - Europe $75 - Rest of World	1 - 2 days

Taxes & Duties

All the prices on our site are quoted without the Irish Value Added Tax (VAT) which is 21%. This tax will be automatically added to your bill if the jewelry is to be delivered within the European Union. If there are any other local duties or charges payable these are the responsibility of the customer

The customs regulations are different for every country. You will have to check with your own customs office to find out if you will be liable for customs or duty. If you are sending back an item for repair kindly state "Repair Item" on the outside of the packet or customs label.

Does the item come packaged?

Yes, all our jewellery is sent in a beautiful presentation box and you will also receive details on our "How to care for you jewellery" leaflet. We strongly advise you to read this leaflet. We will mark the parts that apply to your item of jewellery

How do I order if I do not want to give my details over the Internet?

If you would prefer to speak to us, please do not hesitate to phone us from 10am to 5pm Monday to Saturday (Greenwich Mean Time). Our number is 0035316777161

You can also choose to pay by cheque. Go through the ordering process and select cheque as your payment method. Your order details will be securely sent to us, and all you have to do is send us a note with your Order Number with the cheque!

Your order will be shipped as soon as the cheque clears. Please make your cheque payable to "Carol Clarke" and mail it to -

Carol Clarke
7 Royal Hibernian Way
Dawson St
Dublin 2
IRELAND

What guarantee does Carol Clarke Jewellers give?

All of our jewellery is made with a very high standard of quality and workmanship and created with great care by skilled craftsmen. However if you are not satisfied with your purchase for any reason simply return it within 14 days for a replacement or a full refund. This does not affect your statutory rights.

All our jewellery has been hallmarked in Dublin Castle Assay Office which is your guarantee of the gold's quality. It is against the law in Ireland to sell any item of gold, platinum or silver jewellery without the official Assay stamp.

Are my Credit Card details safe?

All credit card numbers are encrypted when the order is placed using secure 128 bit encryption.